Because our product is food-based, we cannot accept returns on opened or unopened tea, matcha, hot chocolate, powders, snacks or other food items.
We offer a full refund (less the cost of shipping) on unopened accessories such as infusers, tea pots and kettles. Items are not refundable if opened.
If you're unhappy with your purchase, we will work with you to make things right. We are a family run business and our customers are everything to us. You can email email@example.com for support.