Frequently Asked Questions:
What qualifies for free shipping?
$59+ in Ontario, Quebec, New Brunswick and the United States
$65+ in all other provinces and territories
Where are we located?
We are located in Toronto. Our products are readily accessible in 700 retailers and serving stations (cafes, restaurants, etc.) across Canada and the US, so we are no longer open to the public.
Where can I find your tea?
Our teas are all available here on our website, as well as in 700+ retailers across Canada and the US. For a retailer near you, please message us.
How many grams of tea in a cup?
The short answer is 3-5 grams per cup. On average, you will use 2.5 grams per 6oz cup. With this logic, we can conclude the following: 50g = 20 cups, 100g = 40 cups, 250g = 100 cups and 1lb = 180 cups of tea. Please view each tea for specific instructions.
How do I make or steep my tea properly?
All teas come with very specific directions, including how much tea, what temperature and how long you should steep for. These are suggestions and we encourage you to experiment! It's easy!
What will my tea arrive in?
Your tea will arrive in fresh sealed pouches. We use this packaging to seal in the freshness. All packaging is food-grade quality and can be used to store your tea for approximately 12-24 months.
How long will it take for my tea to arrive?
We're truly excited about tea. We prepare your order from scratch. Typically, you're looking at 1-2 days. Need an update on your order? Please email email@example.com
What happens if I'm away when my delivery comes?
If you're away when delivery occurs, the couriers will make multiple attempts over several days or leave you a notice with pickup instructions. If the packages is returned to us, we ask you to cover the 2nd shipment. If you request a refund, we will subtract the shipping.
What does Organic really mean?
Organic means that tea, fruits, seeds, herbs or other ingredients are grown without the use of any pesticides, synthetic fertilizers, genetically modified organisms (GMO's), sewage sludge, or ionizing radiation. Considering tea isn't usually washed before it reaches you, would you want anything but organic iingredients?
Are we Certified Organic?
From 2013-2021, we were Certified Organic. We did not renew this in late 2021 to reevaluate our supply chain. We are happy to announce that we’ve begun our certification process and will be certified organic on many of our products this summer or early fall.
Why don't you use artificial flavours? The other tea people do.
We decided to start a tea company, not a soft drink company. As other tea companies fill their teas with candy and sugar and artificial flavours, we keep our teas pure and natural. Using natural extracts and essential oils, we can create the tastes you love without the bad stuff! Even our palm sugar, sugar cane, and maple found in a small handful of our teas are completely natural.
How is your tea prepared?
Our tea is prepared fresh to order. We literally craft your tea on demand to provide you with the freshest tea available. Its then packaged, labeled and shipped directly from our tea house to your door.
How long does your tea last?
Packaged tea has a shelf life of up to 24 months however because the tea will be opened and enjoyed regularly by you, we suggest consumption within 12 months for maximum freshness. Make sure you keep your tea sealed in our pouch or tin as exposure to oxygen can steal its freshness.